Terms and Conditions

TERMS AND CONDITIONS

The Cambridge Satchel Company prides itself on its customer service - just read our testimonials.

Please note that all of our bags are made from natural cow leather and are hand made. They do not have the uniform appearance of a mass produced item.


DELIVERY

We deal with your orders as quickly as possible. First Class Post (or Courier where available) and packing £5.99 within the UK. Overseas? no problem just ask us how much and be sure to let us know the satchel you are interested in. Please allow 7 days for embossing.

Where the item is in stock we aim to wrap and post it the same day unless you are a night owl, shopping at 11pm and then we will be operating the next day! 


CUSTOMER SERVICES

We love hearing from our customers and many stay in touch and send photos for the Photo Gallery. In the rare instances where a customer is disappointed or dissatisfied we aim to resolve the issue quickly. If for any reason you have a complaint, please call us on:

+44(0)1223 294313, or email us at sales@cambridgesatchel.co.uk

Where a problem takes longer than expected to reach an acceptable solution, we will keep you informed of progress.


REFUNDS, RETURNS, EXCHANGES

If, for any reason you are unhappy with the item you have purchased, you can return it to us in a re-saleable condition within 7 days and we will issue a full refund or an exchange, whichever you prefer. Any faults must be brought to our attention within 14 days of receipt of goods.  This does not affect your statutory rights. We are very proud of our satchels and want to make sure that customers are happy and come back!

Please wrap the package securely and post it to:

The Cambridge Satchel Company, 24 Green End, Fen Ditton, Cambridge, CB5 8SX

We strongly recommend that you obtain a free proof of posting from your Post Office. We ask that you pay for the postage if the error was on your part and if we are at fault (or the satchel is in any way faulty) then we will pay.

Please note that once embossed we cannot sell the satchel again and so cannot offer refunds or exchanges, unless of course there is a fault with the satchel in which case we will make things right. The same applies to bespoke bags.


CANCELLATIONS

Did you click and then have a change of heart? no problem, just email us at sales@cambridgesatchel.co.uk and we will cancel the sale. If the product has been posted then follow the procedure above, send it back in a re-saleable state and we will give you a refund for the full cost and original postage charge.

PHOTOGRAPHS AND IMAGES

Please note that all photographs and images on this website are copyright Cambridge Satchel Company and may not be used or reproduced without written permission having been granted.

PRIVACY

Customer details are never shared with third parties other than Paypal or World Pay who process payments on their secure servers. Any credit card details taken by The Cambridge Satchel Company in order to process a transaction are destroyed following successful completion of that transaction. The Paypal privacy policy can be viewed on the Paypal site www.paypal.co.uk

The Cambridge Satchel Company is a limited company registered in the UK, number: 6763257. The two directors are J Deane and F Thomas. For UK and EU: VAT at 15%, VAT registration number 946217219.  EMail: JulieDeane@cambridgesatchel.co.uk

Business address: 24 Green End, Fen Ditton, Cambridge, CB5 8SX

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